Refunds Returns and Exchanges

For all products bought through our site, please see our Shipping and Returns Policy below:

Shipping and Returns Policy:

General Terms:

We at Best Home Gardens reserve the right to update our shipping and return policy when necessary. The updated version will be published here on BestHomeGardens.com and will take effect immediately upon publication. If you refuse to accept our policy, you are deemed to have waived the use of our services provided here on our website. All buyers and suppliers are deemed to have accepted the terms of our site if they are using the services provided by us here at Best Home Gardens.

Please allow 5 business days for order processing and two weeks for delivery.

Returns and exchanges

Your complete satisfaction is important to us. Best Home Gardens offers a 30 day money-back guarantee on all of our products. If you are dissatisfied with your product, please contact us for return authorization details. Within 30 days of your order date, you can return the item for an exchange or refund, but shipping and restocking fees will apply for all non-defective / remorse returns.

Check order status

To check the status of your order, please view the tracking information provided in the buying center of our website or email us through our contact form.

Refunds and Warranties

Before an order is shipped out, the buyer has the right to apply for a cancellation of the order by contacting us through our Return Request form to cancel the order. Please note that some suppliers do not accept order cancellations after the order is shipped out. In those cases, the supplier should agree to or reject the cancellation request within 5 business days of the request.

If the supplier cannot fulfill the buyer’s order within the order processing time indicated above, the supplier has the right to cancel and refund the order.

Damaged Goods or Broken Goods

Missing or damaged goods must be reported in writing to us with compelling evidence within 14 days of receipt. It is the buyer’s responsibility to verify receipt of the completed parts inventory lists before attempting to assemble items. Failure to do so may forfeit part of your refund as damaged or missing parts may need to be shipped back to the supplier in their original packaging and opened items may incur additional shipping and restocking fees.

You may apply for a replacement or refund on damaged items by submitting compelling evidence to Best Home Gardens through our Refunds Request form. If your return is approved, the supplier has the responsibility to offer the buyer a prepaid return label within 5 business days to return damaged/broken goods to the supplier. The supplier should refund the buyer when the prepaid label return shows as “in transit” at the supplier’s shipping service.

When requesting a replacement for missing parts or an after-sales return for a defective or broken item, the buyer needs to also provide evidence of the defect by reporting it through our Return Request form. Buyers should file a return or refund request within 30 days of your order date (except in cases where the after-sales period was previously amended by Best Home Gardens or the supplier). If the Return & Refund Request was filed after this time period, the supplier reserves the right not to provide any after-sales full-refund service request at that time.

If the buyer cannot provide compelling evidence of the defect within the order, after-sales period policy indicated, the supplier and/or Best Home Gardens reserves the right to charge restocking and shipping charges in accordance with our Best Home Gardens’ Non-Defective Return policy policy below. Whether the evidence of the defect is compelling enough to be processed as a full refund will ultimately be determined by us here at Best Home Gardens. We reserve the right to reject any return or refund request that exceeds our 30-day guarantee period. Whether a refund request qualifies for a full or partial refund will ultimately be determined by Best Home Gardens.

Non-Defective or Remorse Returns

Greenhouses and other large products are subject to a 15% -30% Restocking Fee (see below). Please contact us through our Return Request form within 30 days of your order date so we can determine the best way to keep this return simple and less costly for you. Return shipping is the responsibility of the buyer. Returns for not meeting city codes, laws or ordinances will be processed under our Non-Defective Return Policy. The original shipping charges of products shipped for free will be subtracted from the refund total.

Best Home Gardens shall not require the supplier to accept an after-sale return request for “non-defective remorse returns” that are out of their original packaging. Best Home Gardens will abide by the supplier’s policy under these conditions.

Note: Some products are drop-shipped directly from the manufacturer and they are subject to the return policy of the specific manufacturer. The manufacturer will have the full discretion regarding the condition of the returned item and the amount of refund given for non-defective remorse items. Please note that each supplier brand has its own return policy as well:

- Solexx Greenhouses: 15% restocking fee
- Rhino Shelters: 15% restocking fee

ACCESSORIES / ADD ON ITEMS: Non-Defective

If within 30 days from your purchase order date, you are not satisfied with your Accessory item please email us for return instructions. The buyer will be responsible for the cost to ship the item back. Once received and inspected our customer service team will call you with the inspection results and the amount to be refunded. Note: Some products are “drop-shipped” directly from the manufacturer and they are subject to the return policy of the specific manufacturer. The manufacturer will have full discretion regarding the condition of the returned item.

DEFECTIVE ITEMS:

Best Home Gardens must be contacted within 14 days of receipt of your incomplete or defective package. We guarantee your full satisfaction on your defective item return. We will process MISSING PARTS with the same high standards of customer satisfaction. Please refrain from attempting to assemble any incomplete part or package, and please contact us within 14 days of receipt of any incomplete part.

Under Various Circumstances:

1. Refund Request Timing

At any time, prior to the shipping of an order, the buyer has the right to request a refund. For unshipped orders, even if the Return & Refund request is made after the stated processing time, Best Home Gardens will refund the order.

If the Return & Refund request is made within the stated processing time for a broken or defective item, the supplier has 5 business days to process the return request after the buyer submits it. If the supplier fails to process (accept or reject) the refund request within 5 business days due to a broken or defective item discovered upon receipt, Best Home Gardens will contact the supplier on the buyer’s behalf to work out a prompt resolution.

2. Goods Returned in Transit

If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 5 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the shipping website that the order was destroyed, the supplier should refund the order within 5 business days of the buyer’s refund request, or redelivery within 5 business days of the request.

4. Wrong Recipient Information

If the buyer puts the wrong recipient or product order information on an order, the buyer should contact the supplier via “Contact Seller” or contact Best Home Gardens customer service to request the supplier update the order with the correct information.

Please note that the recipient information correction or order cancellation are not guaranteed. If the order has already shipped out, it is the buyer’s responsibility to contact the shipping company with the correct information. If the buyer receives the original order he mistakenly ordered at the wrong address, it is the buyer’s responsibility to arrange a redelivery of the shipment at buyer’s own expense. Best Home Gardens will not reimburse remorse items or arrange for redelivery of incorrect delivery of orders that were mis-entered by the buyer as all sales are final.

If the order cannot be corrected or returned, the buyer will bear the losses for his incorrect order.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly) within 14 days of receipt. After the buyer files a request with Best Home Gardens, the supplier should check the proof and give a response within 5 business days.

If the proof checked by the supplier is not showing the problem clearly, the proof is invalid, and the supplier or Best Home Gardens have the right to reject the buyer’s refund request.

If the buyer’s proof shows a problem clearly after being checked by the supplier or Best Home Gardens, the proof checking time shall not exceed more than 5 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 5 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by the tracking number that the buyer uploaded within 5 business days. If the goods need to be returned, the supplier should refund the order within 5 business days of the refund request.

If proof is valid and the buyer requests a redelivery, the supplier should initiate a redelivery within 5 business days of proof of the defective item’s approval. Please note that suppliers have the right to refund the order if they are not able to redeliver the product for any reason, like inventory stock issues.

6. Logistics Issues

6.1 Invalid tracking information

If Best Home Gardens verifies the tracking number is wrong, and the supplier fails to provide the correct one within 4 business days, Best Home Gardens will refund the order.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking information for more than 14 business days after label created shows on the shipping website, and the buyer applies for a refund, Best Home Gardens requires the supplier to refund the order within 5 business days at the buyer’s request.

Note: This clause is not applicable for special time/periods such as holidays, Covid-19 or any other pandemic, abnormal weather, or other abnormal situations.

6.3 Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 14 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. Best Home Gardens requires the supplier to refund the order within 5 business days of the buyer’s request.

Note: This clause is not applicable for special time/periods such as holidays, Covid-19 or any other pandemic, abnormal weather, or other abnormal situations.

7. Other

When encountering holidays, Covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through our contact form or contact the supplier through their Best Home Gardens account with the order “Contact Message” option to solve the goods or logistics issue.

Best Home Gardens will try its best to assist buyers in these special circumstances in a timely manner. After notifying Best Home Gardens, Buyers should expect a decision from Best Home Gardens on these types of issues no later than two weeks.

8. Attention

If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Best Home Gardens to help deal with the after-sale issues. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us though our contact form.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded unless they are defective in which you must follow the instructions provided above.

Exchanges

After 30 days have transpired from the time you received your order, all sales are final. Shipping and restocking fee for returning remorse items for an exchange or refund during our 30-day guarantee are the responsibility of the buyer. Likewise during our 30 day refund guarantee, all other arrangements regarding a refund or replacement of any damaged products will be governed by our “DEFECTIVE ITEMS” policy above. Note, if your exchange request is granted on the basis of the condition of your product upon receipt, the time it may take for your exchanged product to reach you may vary depending on where you live. If your original item needs to be returned to the supplier for the exchange, we cannot ship your replacement product until the original product has been received by our supplier.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if such tracking has not been applied and we can only provide a replacement of the product upon receipt of the original product.